This Refund Policy explains how cancellations and refunds work for Content Cookie engagements. It forms part of our Terms & Conditions (Section 05) and constitutes part of your agreement when you engage our services or pay an invoice.
Section 01
Cancellation — 30 days' written notice required
- To cancel a recurring engagement, you must provide written notice to hassan@contentcookie.io at least thirty (30) days before your next billing date.
- If you cancel with less than 30 days' notice, you remain responsible for the next billing cycle's invoice in full, regardless of whether any work is requested, performed, or delivered during that period. This covers the resources, scheduling, and capacity we reserve for your account in advance.
- Cancellation takes effect at the end of the final paid billing cycle. You retain the deliverables produced and paid for through that period.
Section 02
Refunds — all fees are non-refundable
- We do not offer refunds. All fees paid to Content Cookie are final and non-refundable, in whole or in part, under any circumstances.
- This applies to monthly fees, setup or onboarding fees, one-time fees, and any prepaid amounts — whether or not work has begun, is in progress, or has been completed in a given billing cycle.
- Our Services consist of custom strategy and content produced specifically for you, together with capacity reserved for your account. Because this work and capacity cannot be recovered or resold, fees are non-refundable once an invoice is paid.
- By paying an invoice, you acknowledge and agree to this no-refund policy.
Section 03
Resolving billing concerns
If you ever have a question or concern about a charge, please contact us first at hassan@contentcookie.io and we will work with you in good faith to resolve it directly and promptly. Initiating a payment dispute or chargeback without first contacting us may result in immediate suspension of Services while the matter is reviewed.
