Privacy Policy

Information we collect

Personal information

• Full name
• Email address
• Phone number
• Business name, company, or role
• LinkedIn profile URL
• Any content briefs, voice notes, or written materials you share with us

You provide this voluntarily when filling out our contact form, booking a strategy call, or communicating with us directly.

Automatically collected information

• IP address and browser type
• Device type and operating system
• Pages visited and actions taken
• Date, time, and duration of visits
• Referring websites or links

This data helps us understand site performance and improve the user experience.

Social media data

If you connect with us through LinkedIn or other social platforms, we may receive limited profile information depending on your platform privacy settings. We only use this information in the context of our services.

How we use your information

We use your information to:

• Deliver our LinkedIn ghostwriting and content strategy services
• Respond to inquiries, strategy calls, and support requests
• Understand your brand voice, ICP, and content goals
• Send relevant updates, content calendars, and deliverables
• Improve our website, tools, and internal processes
• Send newsletters or service updates (only with your consent)
• Detect and prevent fraud or misuse

We do not sell your personal information. We do not share, rent, or trade your data with third parties for marketing purposes.

Client content and confidentiality

As a ghostwriting agency, we receive sensitive materials from clients — including personal stories, business insights, strategic plans, and brand information. We treat all client-submitted content with strict confidentiality.

• Client content is used solely to produce your agreed deliverables.
• We do not publish, repurpose, or reference your content without explicit written consent.
• Team members working on your account are bound by internal confidentiality agreements.
• We never attribute ghostwritten work publicly without your permission.

Cookies and tracking technologies

We use cookies and similar tracking tools to improve site performance, personalise your experience, and analyse user behavior. Types of cookies we may use include:

• Essential cookies (required for basic site functionality)
• Analytics cookies (e.g., Google Analytics, to understand traffic)
• Preference cookies (to remember your settings)

You may disable cookies in your browser settings. Note that some features of our website may not function correctly if cookies are disabled.

Data sharing with third parties

We may share limited information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Email and communication platforms (e.g., Gmail, Notion)
• Scheduling and meeting tools (e.g., Calendly)
• Cloud hosting and storage providers
• Analytics platforms

All third-party partners are required to maintain the confidentiality of your information and may not use it for any purpose beyond what we have specified. We do not share your data with advertisers or data brokers.

Data retention

We retain your information only for as long as it is necessary to provide our services or meet legal obligations.

• Client project files and communications: retained for the duration of the engagement plus 12 months.
• Contact form submissions: retained for up to 12 months.
• Anonymised analytical data: retained indefinitely for reporting purposes.

You may request deletion of your personal data at any time by contacting us at the details below.

Data security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption on our website
• Secure cloud storage with access controls
• Restricted internal access to client data on a need-to-know basis
• Regular review of our data handling practices

While we take data security seriously, no system is completely immune to risk. You transmit information to us at your own discretion.

Your rights

Depending on your location, you may have rights regarding your personal data, including:

• Right to know what data we hold about you
• Right to access or receive a copy of your personal information
• Right to correct any inaccurate data
• Right to request deletion of your personal data
• Right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond to your request within a reasonable timeframe.

International data transfers

Content Cookie is registered and operates in the United States. We serve clients globally, including across North America, the United Kingdom, and other regions. When your information is transferred across borders, we take appropriate steps to ensure it is handled securely and in accordance with applicable privacy standards.

Some of our third-party tools (such as email or cloud platforms) may process data in jurisdictions outside the United States. We only use providers with established privacy and security practices.

Children's privacy

Our services are intended exclusively for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on this page, with the updated "Effective Date" shown at the top. Continued use of our website or services after an update constitutes your acceptance of the revised policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us directly.